January 23, 2018
Office staff often have more interaction with patients than dentists outside of appointment time. This represents an opportunity to improve the overall patient experience, and we have some tips to help you achieve this.
Project a professional image. How office staff interact with patients is critical, but so is the visual impression they make. Having a dress code, uniforms or logo wear for your practice can help. Make sure that aside from clothing, staff also keep their work areas tidy and free from clutter.
Create a consistent greeting. Have all staff answer the phone with a standard, friendly greeting… and remind everyone to “put a smile in their voice.”
Use good phone etiquette. Calling patients to confirm appointments and to schedule recall appointments may seem mundane to staff members, but it’s an important chance to connect with patients. Encourage staff to be polite and friendly while speaking slowly and clearly.
Give a warm welcome. Ask staff to greet each patient promptly with a pleasant, personalized greeting and a smile when the patient arrives. Using the patient’s name in the conversation shows care and attentiveness.
Connect with patients on a personal level. Office staff should try to get to know patients by asking them politely about their families, travel or other interests. Building relationships helps to keep patients connected to your dental practice and its individual staff members.
The dental business is becoming increasingly competitive, which makes retaining patients more important than ever. Dental office staff can help to strengthen the positive relationships that dentists nurture with their patients while contributing to an overall great patient experience.
August is upon us once again. The collective “UGH!” is heard nationwide as families trudge toward the school supplies aisle in preparation for the upcoming academic year. Sadly, the “days-gone-by” supplies such as a box of crayons, spiral-ring notebooks and a pack of #2 pencils have evolved into a much longer list. But never fear, we’ve put together these useful tips to help you do “back to school” on the cheap.
So popular was the topic of our last post, that we created Part II to create our eating-healthy-this-summer-themed blog series. Enjoy these added nutritional and time-saving tips for summer meal planning.
If you are like most, summer is prime time for family and friend vacations. It’s a time to unwind and recharge…to see new places and try new things. For many, “new things” often means food. And if you are trying to maintain or lose weight, that can be a problem. So, for all you travelers trying to stay healthy this summer, here are 5 great tips to help you stay on a healthy eating plan and still enjoy your vacation!